For HR and People leaders · Leadership Lab

Your managers were never taught to lead. Here’s what it’s costing you.

Leadership Lab is weekly 1:1 coaching for your team leaders. You can check it's working with two numbers: a Lumina Leader assessment of each manager, and a monthly anonymous pulse from their team that puts a cost on disengagement.

Check one of your teams (3 min) Book a Clarity Session →

60-minute coaching every week
Video, any time zone
3-month minimum
Priced per team

Current clients include

The problem

Managers are carrying more change than ever, with less help.

AI is changing roles. Hybrid work makes teams harder to read. Burnout and quiet quitting show up in the numbers late, after good people have already gone. Most team leaders are stuck between hitting targets and keeping their people well, and nobody has shown them how to do both.

44%of managers worldwide have had any management training

70%of the difference in team engagement comes down to the manager

42%of people who quit say their manager or company could have kept them

Sources (Gallup): 44% · 70% · 42%

The report HR and Finance get every month

One page: how the team is doing, and what it's costing you.

Most leadership programs end with a happy sheet. This one ends every month with a number. The team answers a 3-minute anonymous pulse, and you get their engagement score, a heatmap of what's working and what isn't, and the cost of disengagement against where they started. You can forward it to your CFO as it is.

Try it on one of your teams See what the team answers →

Leadership Lab · Monthly reportMonth 3 · Sample

Engagement score, out of 106.4up from 5.5 at the start

Hours lost to friction, per person a week4.1down from 6.8

Cost of disengagement, a year$56kdown from $140k

FrictionAlignmentGoal clarityGrowthRecognitionBelonging

Sample team: 11 people, $85k average salary. The names and numbers are made up, but the math is the real formula.

What you get each month, per team

Everything is included. Nothing is extra.

The team leader

Four 60-minute 1:1 video sessions with a senior coach (one a week)
Coaching aimed at what their Lumina Leader profile and their team's pulse show
Support between sessions when something comes up
If they want, the coach joins their monthly team meeting
Group sessions with their team

The CHRO and Finance

The team's engagement score out of 10, with the trend since month one
A heatmap of 13 drivers, from recognition to manager support
The cost of disengagement in your currency, with the math shown
Hours lost each week to clunky tools and processes

Once, at the start and at day 90

Start: Lumina Leader assessment and debrief for the team leader (360 optional), Lumina Team for the whole team, and a half-day workshop for team leaders.
Day 90: a review against the starting point, with a clear recommendation: keep going, roll it out, or stop.
The team's part: about three minutes a month for the anonymous pulse.

What the business gets

What each person at the table cares about.

For the CHRO

Keep your best people, and the culture with them.

Retention. People often leave a manager, not a company. Coaching the manager is the most direct fix.
Skills that stay. When a good person leaves, their know-how leaves too. Better managers keep it in the building.
Culture that holds through change. AI, hybrid work and restructures test trust. The pulse shows where it's slipping before people quit.
Safety and wellbeing. Spot burnout and quiet quitting early, by team, without naming anyone.

For the CFO

A real number, not a feeling.

The cost of disengagement, per team, in your currency, every month. The formula is on this page.
Hours lost to friction, so you can see time leaking out of the week.
Fewer replacement hires. Every preventable resignation is a hiring cost and months of lost output.
A fixed price per team, and a day-90 review, so you decide on evidence before committing more.

For the team leader

Someone in your corner, every week.

Confidence. Know how you lead, and what changes when you're under pressure.
A team that pulls together. See how each person works best, and give the right work to the right people.
Less firefighting. Clear goals and fewer blockers, so you lead instead of chasing.
Your own growth. A plan for the leader you want to become, with a coach who holds you to it.

How it works

Three months, one team, clear checkpoints.

Week 1Kick-off. The team leader takes Lumina Leader (and the 360 if you want it). The team takes Lumina Team and the first pulse. That's your starting point.
Every weekA 60-minute 1:1 coaching session for the leader, built around the assessment and the pulse.
Every monthThe team answers the 3-minute pulse. HR gets the report. The coach can join the team meeting.
Day 90Review against the starting point, with a recommendation: keep going, roll it out to more teams, or stop.

Team Engagement Calculator

Check one of your teams in three minutes.

Try the same 13 questions your team would answer. You'll see an engagement score, a heatmap and an estimated cost straight away.

1. Your team
2. The questions
3. Your report

Proof, inside a large company

A team leader at a global semiconductor company.

Their 360 scored them below 3.5 out of 5 on psychological safety and room to disagree. HR set four goals: self-awareness, adaptability, ego management and influence. Nine 1:1 sessions later:

Team-ledweekly meeting, replacing top-down briefings

2of the team's largest accounts grew

3 of 4HR goals showing clear progress

Retention and employee satisfaction are now two of the team's five success measures, next to revenue. Influence isn't a habit yet, so our report to HR recommended a second phase. Read the full case study

Price

Priced per team, every month.

$950 a month per team leader

+ $250 a month per team member

Everything on this page is included. Three months minimum, then it rolls month to month at the same monthly rate. Start with one team at the normal rate.

Team members (not counting the leader): 8

Commitment	Per month	Saving

Measurement and privacy

Checkable numbers, protected people.

How you'll know it's working

Lumina Leader at the start, so the coaching has a clear focus.
The team pulse every month: score, heatmap, friction hours, cost.
The cost formula is on the page, so Finance can rerun it.
A day-90 review against the starting point.

How we protect your people

No names, emails or IP addresses are stored with answers.
Nothing shows until at least five people answer that month.
You only ever see team averages, never one person.
Salary is one team average that HR enters.

Lumina Leader · sample report

See what your team leaders would get.

A full Lumina Leader 360 report for a sample manager, "Chris". 75 pages: how he sees himself, how his team sees him, the gaps between the two, and where to develop first.

Who coaches your team leaders

Senior coaches who have managed people for real.

Mind Shift is a team of senior coaches. We only hire coaches with 1,200+ coaching hours, and every one of them has been the manager who had to work it out alone. Our founder, Ari Jason, was COO of London Luxury LLC for 14 years, growing it from $5M to $150M (29.9% a year). He was also COO at Colt Telecom, led a 50% infrastructure cost cut at GTT, and has 1,800+ coaching hours.

Free: run it with your real team

Get the team's own answers.

Set it up in two minutes. You get a team link to share and a private report that opens once five people have answered. No card, no contract.

What happens next

We email you a 6-digit code to confirm your address.
You get a team link. Send it to the team with a short note from their leader.
Each person answers 13 questions, anonymously, in about three minutes.
Your private report opens once five people have answered. We never show results from fewer than five, for every team, so nobody can be picked out.

See what your team will see →

Before you book

Questions HR leaders ask first.

What does Leadership Lab cost?

$950 a month per team leader, plus $250 a month per team member. A leader with 8 people is $2,950 a month. The minimum is three months. Commit to 6 months and it's 10% less, or 12 months and it's 20% less. After the first three months it rolls month to month at the same monthly rate.

Can we try it on one team first?

Yes. Most companies start with one team for three months at the normal rate. At day 90 you get a review of what changed, with a clear recommendation: keep going, roll it out, or stop.

How much time does it take?

For the team leader, one 60-minute video session a week, plus the Lumina Leader questionnaire once at the start. For each team member, about three minutes a month for the pulse. For HR, about 15 minutes a month to read the report.

Is the team pulse really anonymous?

Yes. We don't store a name, email or IP address with anyone's answers. Results only show as team averages, and nothing shows until at least five people have answered that month. Salary is one team average that HR enters, never anyone's pay.

What if my team has fewer than five people?

The pulse needs at least five people, because with fewer, someone's answers could be traced back to them. Group a small team with another team under the same manager, or use the free 3-minute self-check, which you answer yourself for the whole team.

How is the cost of disengagement worked out?

Each person's 13 answers become a score out of 10. We treat 7 as a healthy team and only count the gap below it: each point below 7 is 10% of paid time lost. So a team scoring 6.2 is losing about 8% of the value of its paid time. We multiply that by headcount and average salary. That's the whole formula, so Finance can check every step.

What does the Lumina Leader assessment measure?

How a manager leads across four areas: leading with drive, leading to deliver, leading through people and leading with vision. It also shows where a strength tips into overuse under pressure. The optional 360 adds how their team and peers see them. It's made by Lumina Learning.

What is the cost of disengagement?

It's the value of paid time that doesn't turn into output because people are checked out, blocked or burned out. Our calculator puts a number on it for one team: score the 13 drivers, and every point below a healthy 7 counts as 10% of salary lost. Try it free on this page in about three minutes.

How do you measure the ROI of manager coaching?

Take a starting point, then measure the same things every month. We record the leader's Lumina Leader profile in week 1, and the team answers the same anonymous pulse each month: engagement score, friction hours and cost of disengagement. At day 90 you compare the cost recovered with what you paid.

Is it in person?

No. Everything runs on video, so it works across offices and time zones. If the team leader wants, the coach can also join their monthly team meeting.

Start with one team.

Tell us about your team leaders and where the friction is. We'll tell you honestly whether Leadership Lab fits.

Book a Clarity Session

to share with your CEO or CFO.

Mind Shift · Leadership Lab · www.mind.us/teams · ari@mind.us